E-mail notifications from BRAND DIALOG
You will receive e-mail notifications from BRAND DIALOG at various times. These are known as ‘user notifications’.
There are the following types of notifications:
Account notifications
| Notification |
Reason |
Explanation |
| Login Error |
There has been a failed login to your account. |
You will be informed that you or someone else has attempted to log in with your data |
| Account activation |
Your new account has been created. |
Your personal account is now available and only needs to be activated by you by following the link in the email, setting a new password and confirming your details. The activation link is valid for 28 days |
| Password renewal |
You or an administrator have changed your changed your password. |
You will always receive a notification if your password has been changed. If this has happened without your consent, please contact support. |
| Password reset |
You or an administrator have requested a
requested a reset of your password. |
You will receive an email to reset your password. The link is valid for 48 hours. |
| Password expired |
Your password needs to be renewed. |
To prevent misuse of your account, your password must be renewed in a cycle of 90 days. |
| Account expired |
Your account has not been used for too long. |
If you do not use your account for a longer period of time, it is considered orphaned and will be deactivated. Currently, the period of inactivity for an account is 90 days. |
Project notifications
| Notification |
Reason |
Explanation |
| Projekt report |
The project was finalised. |
You are receiving this notification because you are part of the project team. |
Assignment as
Project Manager |
You have been assigned as Project Manager |
You have been assigned as a project manager and are therefore part of the project team. You will therefore receive all project notifications. |
Assignment as
Approval Manager |
You have been assigned as Approval Manager |
You have been assigned as a approval manager and are therefore part of the project team. You will therefore receive all project notifications. |
| Added to project team |
You have been added to the project team. |
You are now part of the project team. You will therefore receive all project notifications. |
| Removed by the project team |
You were removed by the project team. |
You are no longer part of the project team. You will therefore no longer receive any project notifications. |
Document notifications
| Notification |
Reason |
Explanation |
| New document - under review |
A new document has been uploaded. |
You will be informed that a member of the project team has submitted a new document for review. |
| New document - please check |
A new document has been uploaded. |
You are assigned as Approval Manager and are informed that a new document has been submitted for review. |
| Revise document |
A document needs to be revised. |
A document from a project of which you are a member of the project team must be corrected and uploaded again (received by all team members including the Approval Manager). |
| New document revision under review |
A revised document has been uploaded. |
You will be informed that a member of the project team has submitted a new document revision for review. |
| New document revision - please check |
A revised document has been uploaded. |
You are assigned as Approval Manager and are informed that a new document revision has been submitted for review. |
| Document released |
A document has been released. |
A document from a project of which you are a member of the project team has been released (received by all team members including the Approval Manager). |
File sharing notification
| Notification |
Reason |
Explanation |
| File Sharing |
A shared file is available in BRAND DIALOG. |
You will be informed that someone has shared a file with you, which is now available for download in BRAND DIALOG. |
If you do not receive any notifications, there may be various reasons for this:
- You are not part of the project team. You must be part of the project team to receive notifications about the project.
- The notifications will end up in your spam folder. Please check this.
- Your mailbox is not accessible. For various reasons, we sometimes receive the message ‘Email could not be delivered’. Please test the accessibility of your inbox by sending an e-mail from outside to your e-mail account.
- If you can rule out all of the above points, please contact support.
